Returns & Exchanges
At Firetoys US, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Please note that for safety reasons, certain aerial equipment and custom-cut lengths of rope or fabric cannot be returned once used or opened.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags and instructional manuals are included to prevent damage during transit.
Ship the Package
Affix your shipping label and drop the package off at your nearest carrier location; we recommend using a tracked service for high-value aerial gear.
Receive Your Refund
Once our warehouse inspects the returned goods for safety and quality, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing