Frequently Asked Questions
Everything you need to know about your Firetoys US order.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their circus and flow gear sooner.
What is your return policy for aerial equipment?
We offer a 30-day return policy for most items. However, for safety reasons, aerial equipment such as silks, hoops, and hardware can only be returned if they are in their original, unopened packaging and have not been used.
Are your products safety tested?
Yes, safety is our priority. All Firetoys branded aerial and fire equipment undergoes rigorous load testing and quality control to meet industry safety standards.
Do you offer wholesale discounts for studios?
We provide tiered pricing and wholesale accounts for registered circuses, dance studios, and fitness centers. Please contact our support team to apply for a professional account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within one hour of placement, and we will do our best to accommodate your request.